How We Think

Regulatory enforcement in Australia is experiencing transformative change. Rapidly advancing technology and the need for agile consumer protections are putting Australian regulators under increasing pressure.

Do we really need Cyber Insurance? Are there better ways to alleviate cyber risks in procurement? Is this yet another cost and compliance burden for providers?

Managing a cloud-based services contract should be well, anything but cloudy…

As a water utility, Wannon Water faces an array of challenges – from aging infrastructure, tightening regulation, climate uncertainty, and increasing pressure to provide cost-efficient services to customers in light of rising costs. Innovation has been recognised as an essential organisational and individual capability in tackling and adapting to future challenges.

The Water Services Association of Australia is an industry group consisting of water utilities in Australia and New Zealand. For some years, the association had been running a Technology Acceleration Program, but it was running out of steam, with fewer members signing up each year. It was a largely Technology driven program that wasn’t tailored to utilities’ needs and did not cater for the differences between utilities (eg large vs small, urban vs regional).

A government department identified it needed to strength its human-centred design capability as an important contribution to informing the design and delivery of service reforms. ThinkPlaceX was engaged to work with the Department as a strategic service and HCD expert consortia partner. This role ensures the voice of the end user and diverse voices are brought into the design process, so any systems, services and policies are responsive, inclusive, and future-ready.