Synergy Group Melbourne
Consulting services that deliver impact across Victoria
We’re Synergy Group – a consulting firm with 25 years of experience in government and the public sector.
We built our reputation in Canberra, working on large-scale federal projects, and have since expanded our presence across Australia. In 2024, we opened our Melbourne office, situated on the lands of the Woiwurrung and Boonwurrung people.
Having a dedicated Melbourne team ensures we can deliver on both national experience and local expertise. Our work is focused on the state’s most complex challenges, and we’re dedicated to creating better services, experiences and futures for those who live here.
Our Key Services
Program Design & Delivery
We deliver programs and services to integrate across policy, process, people, technology, and data.
Governance, Performance & Assurance
We help you with governance, risk and compliance frameworks, to operate more efficiently, effectively, and transparently.
Strategy & Design
We strategise, innovate and co-design to ensure solutions have impact and reflect collective goals.
Managed Services
We deliver effective and scalable systems, integrating robust security measures and offering end-to-end IT service lifecycle management.
Our Melbourne Leadership
Our Work in Action
Case Study
Innovation and Design Capability Building
As a water utility, Wannon Water faces an array of challenges – from aging infrastructure, tightening regulation, climate uncertainty, and increasing pressure to provide cost-efficient services to customers in light of rising costs. Innovation has been recognised as an essential organisational and individual capability in tackling and adapting to future challenges.
Read More
Case Study
Driving Sector-Wide Innovation to Create Sustainable Futures
The Water Services Association of Australia is an industry group consisting of water utilities in Australia and New Zealand. For some years, the association had been running a Technology Acceleration Program, but it was running out of steam, with fewer members signing up each year. It was a largely Technology driven program that wasn’t tailored to utilities’ needs and did not cater for the differences between utilities (eg large vs small, urban vs regional).
Read More
Case Study
User Experience Capability Strategic Partner
A government department identified it needed to strength its human-centred design capability as an important contribution to informing the design and delivery of service reforms. ThinkPlaceX was engaged to work with the Department as a strategic service and HCD expert consortia partner. This role ensures the voice of the end user and diverse voices are brought into the design process, so any systems, services and policies are responsive, inclusive, and future-ready.
Read More
Case Study
Lived Experience of Mental Health Services
In February 2019, on advice from the Victorian Government, the Governor of the State of Victoria formally established the Royal Commission into Victoria's Mental Health System. This signalled that the state's mental health system was failing to support those who needed it.
Read More
Case Study
Co-Design of AOD Service Provision in the Drug Court
In 2021, a process review of the Melbourne Drug Court (MDC) was undertaken by Court Services Victoria (CSV) with support from Department of Health (DoH). The primary recommendation was for parties to engage in consultation and a co-design process with service system stakeholders to develop a well-functioning, participant-centred and fiscally viable Alcohol and Other Drugs (AOD) service.
Read More
Insight
How ThinkPlaceX Melbourne is championing human-centred design
A conversation with Janine Kuehlich
Read More
Meet the Melbourne team