How We Think

How role design, governance, performance systems, and culture can embed adaptability into everyday work, equipping leaders to navigate AI disruption with purpose?

For more than 18 years, ThinkPlaceX has partnered with government, solving Australia's most complex and systemic challenges with social impact-driven solutions. Alongside our co-design expertise, we're sought after for the deep domain experience that our consultants bring to the job. We understand the ecosystems we operate in, and the nuances of Australia's diverse regions.

Synergy Group opened an office in Melbourne earlier this year, and we couldn’t be prouder of our growing team. As our Melbourne team makes significant strides in the areas of defence, health, transport and digital (to name just a handful of their capabilities), we thought it was time to sit down with Synergy Group Melbourne Managing Partner, Simon Benjamin.

In the early 2010s, Australians were filling out paper tax return forms by hand and mailing them back to the Australian Taxation Office (ATO). In just one-decade, ​the ​digital transformation undeniably swept over most Federal Government service offerings​.​ MyGov has enabled faster service delivery, seamless interactions between citizens and the Government​,​ and robust data-driven services. However, for all this progress and rapid transformation, the question remains - who is being left behind?

When North Melbourne's Jackson Archer was handed a three-week suspension after a Round One collision in this year's AFL competition, the backlash was immediate. Critics accused the AFL of trying to "legislate risk out of the game". But the decision is more than just a judgment about contact in sport. It is a sign of the AFL, like many sporting organisations, grappling with a larger legal responsibility: workplace safety.

Adapability is fast becoming a core capability for public sector success. This article explores how individuals, leaders, and organisations can build the capacity to navigate complexity and change.