How We Think

In February 2019, on advice from the Victorian Government, the Governor of the State of Victoria formally established the Royal Commission into Victoria's Mental Health System. This signalled that the state's mental health system was failing to support those who needed it.

In 2021, a process review of the Melbourne Drug Court (MDC) was undertaken by Court Services Victoria (CSV) with support from Department of Health (DoH). The primary recommendation was for parties to engage in consultation and a co-design process with service system stakeholders to develop a well-functioning, participant-centred and fiscally viable Alcohol and Other Drugs (AOD) service. ​

Federal Government agencies are on the precipice of making significant investment of public funds and setting the ERP platforms that will prevail over the next quarter of a century.

With Corporate Plans now published across Australian Government departments and agencies, we are entering a pivotal phase. The strategic direction is set. The intentions are clear. Now comes the real challenge: translating those plans into performance that is meaningful, measurable, and defensible.

Demand for government services is greater than ever, and the APS is expected to deliver more whilst boosting both efficiency and overall productivity.

How role design, governance, performance systems, and culture can embed adaptability into everyday work, equipping leaders to navigate AI disruption with purpose?