How We Think

With Corporate Plans now published across Australian Government departments and agencies, we are entering a pivotal phase. The strategic direction is set. The intentions are clear. Now comes the real challenge: translating those plans into performance that is meaningful, measurable, and defensible.

Demand for government services is greater than ever, and the APS is expected to deliver more whilst boosting both efficiency and overall productivity.

How role design, governance, performance systems, and culture can embed adaptability into everyday work, equipping leaders to navigate AI disruption with purpose?

A conversation with Janine Kuehlich

A discussion with our Melbourne Managing Partner, Simon Benjamin

In the early 2010s, Australians were filling out paper tax return forms by hand and mailing them back to the Australian Taxation Office (ATO). In just one-decade, ​the ​digital transformation undeniably swept over most Federal Government service offerings​.​ MyGov has enabled faster service delivery, seamless interactions between citizens and the Government​,​ and robust data-driven services. However, for all this progress and rapid transformation, the question remains - who is being left behind?