How We Think

A conversation with Janine Kuehlich

A discussion with our Melbourne Managing Partner, Simon Benjamin

In the early 2010s, Australians were filling out paper tax return forms by hand and mailing them back to the Australian Taxation Office (ATO). In just one-decade, ​the ​digital transformation undeniably swept over most Federal Government service offerings​.​ MyGov has enabled faster service delivery, seamless interactions between citizens and the Government​,​ and robust data-driven services. However, for all this progress and rapid transformation, the question remains - who is being left behind?

When North Melbourne's Jackson Archer was handed a three-week suspension after a Round One collision in this year's AFL competition, the backlash was immediate. Critics accused the AFL of trying to "legislate risk out of the game". But the decision is more than just a judgment about contact in sport. It is a sign of the AFL, like many sporting organisations, grappling with a larger legal responsibility: workplace safety.

Adapability is fast becoming a core capability for public sector success. This article explores how individuals, leaders, and organisations can build the capacity to navigate complexity and change.

The March 2025 update to the Digital Transformation Agency’s AI Model Clauses represents a timely and essential advancement in the Australian Government’s approach to Artificial Intelligence (AI) procurement. As AI becomes integral to delivering services, guiding decision-making, and streamlining internal operations, these clauses offer essential legal and ethical frameworks for responsible adoption.