Performance & Governance

Build a healthy enterprise performance and governance culture, deliver outcomes and improve transparency and trust.

Shape Your Agency's Future

Strong performance and governance practices drive value for organisations. It helps secure outcomes and improve transparency and trust. This is especially important for public sector agencies that are subject to intense public and political scrutiny, often have multiple stakeholders, and are under increasing pressure to meet growing citizen expectations. 

Our experience has shown that robust enterprise performance practices are the cornerstone to delivering outcomes for the Commonwealth. A robust approach means you deliver better outcomes for government, clearly articulate the unique value of your agency and drive the right behaviours. We support agencies to design and implement enterprise performance and governance practices to build a healthy performance culture.

Join the webinar

Building a Healthy Performance Culture

How leaders can build a healthy performance culture to deliver greater agency impact. Four things you will discover by joining the webinar:

Performance Frameworks How to build a mature enterprise performance framework so that your agency is ready for ongoing ANAO performance statement audits

Transparent Culture How to foster an open and transparent culture so risks and resources are effectively allocated and managed

Corporate Plan How to ensure your agency’s corporate plan becomes the nexus of your performance culture

Reporting Impact How to use both data and evaluation activity to help monitor, review and report your agency’s impact to external stakeholders

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Meet the team

Leaders in Enterprise Performance & Governance

How we think

Insight

Australia’s Information Commissioner v Medibank: Cybersecurity Lessons-for-All

Beyond compliance
Data breaches – in this day and age, who hasn’t been on the wrong side of one? Their sheer frequency, from large-scale attacks like Optus and Medibank, to the now-regular drip of phone notifications for compromised passwords, has created a sense of grim normality. Arguably, data breaches are ‘the norm’ – if you consider that 9.7 million people (more than one in three Australians) had their personal data exposed in the Medibank breach. But those facts should not breed complacency, especially for organisations that handle personal information as part of their day-to-day operations. It is crucial for these organisations to understand and actively implement all ‘reasonable steps,’ including cybersecurity measures, to protect Australians’ personal data.
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Insight

Beyond Face Value – Bunnings and the Use of Facial Recognition Technology

Beyond compliance
For those of us with an interest in spy and thriller movies where they track down people in near real time using facial recognition technology (FRT), Australia’s Privacy Commissioner brought that issue ‘home’ in a landmark determination against much-loved Aussie home and hardware store, Bunnings Group. According to the Office of the Australian Information Commissioner (OAIC), Bunnings had not received meaningful consent to use FRT so as to compare hundreds of thousands of customers’ images of individuals who’d been observed stealing or had been violent or threatening towards staff.
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Insight

If the fox is in the henhouse, how do you protect the coop's 'ethical walls'?

Healthy Performance Culture
Rethinking work
Transformation
Government has, understandably, sought to ensure service providers act ethically and do not engage in practices that can be considered unethical. That raises the ethical question – can and should consultants working within an agency use information gleaned from that agency? Stated another way, are we letting the foxes have the run of the chicken coop? The simple answer to that question is – there is no simple answer to that question.
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